FAQ
Frequently Asked Questions
Welcome to Toeboks. Here are answers to some of the most common questions about our footwear, ordering, shipping, returns, payments, and customer support.
General Questions
What does Toeboks sell?
We offer men's and unisex footwear in a variety of styles. Our selection may include casual sneakers, walking shoes, sports-inspired footwear, running-style shoes, slip-on shoes, loafers, and other everyday footwear.
How do I find the right shoes for me?
We recommend reviewing the product description, available size information, measurements, materials, and product specifications shown on the individual product page before placing an order.
If you are unsure about a product or available size information, contact us before placing your order and we will help you review the information available for that product.
Are your shoes suitable for running or sports?
Product suitability varies by item. Some products are described as running, training, sports, or athletic footwear, while others are intended primarily for casual or everyday use.
Please review the individual product description and specifications before purchasing.
What sizes and colors are available?
Available sizes and colors vary by product. The available options are displayed on each individual product page.
Orders
How do I place an order?
Select the product you want, choose any available size, color, or other options, and click Add to Cart. When you are ready, proceed to checkout and enter your shipping and payment information.
After your order is submitted, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at help@toeboks.shop.
We will try to accommodate your request, but an order may not be able to be changed or canceled after it has entered processing or been shipped.
How do I know if my order was received?
After placing your order, you should receive an order confirmation email containing your order number and purchase details.
If you do not see the email, please check your spam, junk, or promotions folder.
Shipping
Do you offer free shipping?
Yes. We currently offer free standard shipping within the United States on eligible orders.
How long does shipping take?
Our estimated timeframe is:
Processing: 1–3 business days
Transit: 5–7 business days
Estimated total delivery: 6–10 business days
These are estimates and actual delivery times may vary depending on the destination, carrier, weather, seasonal volume, and other circumstances outside our control.
When will my order ship?
Orders placed before our 5:00 PM Eastern Time order cut-off may begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on holidays will generally begin processing on the next business day.
Which shipping carriers do you use?
Depending on the order and destination, shipments may be handled by carriers such as:
-
USPS
-
UPS
-
FedEx
-
DHL
The carrier may vary depending on the shipment.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
You can use the tracking number to check the shipment status with the applicable carrier.
What if my package is delayed?
Delivery dates are estimates and can be affected by carrier delays, weather, holidays, high shipping volumes, incorrect shipping information, or other circumstances outside our control.
If your tracking information shows a delay, please contact us if you need assistance.
Returns & Refunds
Do you accept returns?
Yes. We offer a 30-day return policy for eligible products.
Returned footwear generally needs to be unworn, in its original condition, and returned with the original packaging where applicable.
How do I request a return?
Contact us at:
Please provide your order number and explain why you would like to return the product.
Do not send a product back before receiving return instructions from us.
Can I return shoes that have been worn?
Returns may not be accepted if footwear has been worn outside, damaged, altered, or shows signs of use beyond reasonable indoor inspection.
Please review our Return & Refund Policy for complete details.
What if I received a damaged or incorrect product?
Contact us as soon as possible after receiving your order.
Please provide your order number and, when applicable, photos of the product and packaging. We will review the issue and determine the appropriate resolution.
How long does a refund take?
After we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. The time required for the refund to appear may depend on your payment provider or financial institution.
Payment
What payment methods do you accept?
Available payment methods may include:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
Shop Pay
-
PayPal
-
Apple Pay
-
Google Pay
Available options may vary depending on your device, browser, location, and payment provider.
Is my payment information secure?
Payments are processed through secure payment providers and Shopify's checkout infrastructure.
We do not request or store your complete payment card information through ordinary customer support communications.
Why might my order require additional verification?
For payment security and fraud prevention, certain orders may require additional verification.
We may contact you using the information provided during checkout to confirm order or payment details.
Customer Support
How can I contact Toeboks?
You can contact us using:
Email: help@toeboks.shop
Phone: 848-207-4976
Address:
Toeboks
301 Blair Rd #111
Avenel, NJ 07001
United States
What information should I provide when contacting support?
For order-related questions, please provide your order number, the email address used for the order, and a brief description of your question or issue.
For product or sizing questions, provide the product name, selected size, and any other relevant information whenever possible.
Still Have Questions?
We're happy to help.
Email: help@toeboks.shop
Phone: 848-207-4976
Toeboks
301 Blair Rd #111
Avenel, NJ 07001
United States